If you have any queries please call us on 01992 568684 - Our office hours are Monday to Friday 9.00 am to 5.00 pm (excluding Bank Holidays).

 

Delivery Prices

  

Free standard delivery on orders over £295.00. (products in your basket must total £295.00 or above to qualify for free shipping).

Chargeable delivery prices are calculated on the total weight of any order supplied based on the following criteria:

Orders from 1 tile to 1 or more pallets including VAT.

Split deliveries will incur a delivery charge for each individual delivery.

Mainland UK (standard weight-based charge)

Parcel boxed and/or securely wrapped

  • Zero up to 200 grams       £ 2.30   (Royal Mail 2nd Class)
  • 201 up to 500 grams        £ 3.25   (Royal Mail 2nd Class)
  • Zero up to up to 1 kilo      £ 6.27   (Royal Mail 48 Hour Tracked AGE VERIFICATION)
  • 501 grams up to 1 kilo     £  6.00   (Courier)
  • 1 kilo up to 2 kilos            £  8.00   (Courier)
  • 2 kilos up to 5 kilos          £12.00   (Courier)
  • 5 kilos up to 10 kilos        £15.00   (Courier)
  • 10 kilos up to 20 kilo s     £20.00   (Courier)

A one-off additional location-based surcharge applies for parcels to the following postcode prefixes:-

KA PA, PH £12.50
PO30+ £10.00

Mainland UK

Palletized and delivered to kerbside only

21-1000 Kilo £  55.00
1001-2000 Kilo £110.00
2001-3000 Kilo £165.00

We do not deliver to the following postcodes.

BT – Northern Ireland / HS – Outer Hebrides / ZE – Shetland Isles / IM – Isle of Man / GY – Guernsey / JE – Jersey 

Scottish Highlands:  IV – Inverness / KW – Kirkwall / PH16+ North West Scotland

All prices are including VAT.

Please advise us when placing your order if access is restricted. Generally, an 18-ton Lorry with a tail lift is used (similar to the size of a Fire Engine), however, if your access is restricted we can arrange a smaller vehicle.

 

Delivery Times

All orders are processed during normal working hours Monday – Friday between 9 am and 5 pm.  –  Once processed deliveries are within 2-5 working days, between the hours of 8.00 am to 6.00 pm Monday to Friday.

Orders will only be dispatched from our warehouse Monday to Friday (not including Bank Holidays).

We endeavor to deliver on the date that we advise, but unfortunately, as we use third-party delivery services, delivery times/days may sometimes be delayed.
We, therefore, advise that you do not book any Tilers, or services that are waiting for the delivery of your goods until you have physically received the goods.
We cannot be held responsible for any costs that may occur due to the late delivery of goods.

If you require a Saturday delivery, please call us on 01992 568684

for a quotation.

Damages

  

All goods are delivered by an external transport company, therefore we request that you examine your delivery thoroughly before signing any paperwork to accept the goods.

Whilst it is seldom that goods arrive damaged, it is important that when signing for goods you check the outside of the pallet for any damage caused to it, or to the goods, and if damaged, sign the paperwork ‘DAMAGED’.

For example – if you notice a broken tile then sign it ‘DAMAGED’.

If however the goods are badly damaged then you should REFUSE the delivery and notify us immediately.

Every effort is made by us to reduce the possibility of damage, we bind our tiles to the pallets and then shrink-wrap them.

Further to this, we do ask that you check the goods fully, as soon as possible, and notify us of any damages, shortages or incorrect goods supplied, within 2 working days.

To report damages please call our Customer Services Team on 01992 568684

or email sales@thetilebin.co.uk quoting your name and order number.

No claims will be accepted by the third-party delivery service or The Tile Bin Limited for breakages that are not notified on the delivery paperwork. Breakages should also be reported directly to us within two working days so we can follow this up with the third-party delivery service.

Any shortages are to be reported directly to us within two working days.